Refund & Cancellation Policy

Connected Steps offers running coaching memberships and paid event registrations. This policy explains when refunds are available and how to request them. All payments are processed securely through Razorpay.

Monthly memberships: You may cancel your membership at any time. Cancellation takes effect at the end of the current billing cycle — you retain access until then. We do not issue prorated refunds for unused days within a paid cycle.

Advance / annual plans: Requests for a refund within 7 days of purchase will be honoured in full if fewer than 2 sessions have been attended. After 7 days or after 2 or more sessions have been attended, no refund is issued for the remaining term.

More than 7 days before the event: Full refund, less any payment-gateway processing fee (typically ₹0–30 depending on payment method).

3–7 days before the event: 50% refund.

Fewer than 3 days before the event: No refund. You may transfer your registration to another participant by contacting us at least 48 hours before the event.

Free events: No payment, no refund applicable.

If Connected Steps cancels an event for any reason, all registered participants will receive a full refund to their original payment method within 7 business days. We will notify you by WhatsApp and email as soon as a cancellation decision is made.

If you believe you have been charged incorrectly or more than once, contact us immediately at info@connectedsteps.in with your order or payment reference. We will investigate and resolve genuine duplicate charges within 5 business days.

Email info@connectedsteps.in with the subject line "Refund Request" and include your registered name, phone number, and a brief description of the reason. You may also reach us on WhatsApp at +91 97036 20570. We typically respond within 1 business day.

Approved refunds are processed within 5–10 business days and credited to the original payment instrument (card, UPI, net banking, or wallet). The exact timeline depends on your bank or payment provider.

For any questions about this policy, write to us at info@connectedsteps.in or visit our Contact page.