Delete Your Account
You can request permanent deletion of your Connected Steps account and all associated data by following the steps below.
How to request account deletion
1
Option A — Delete from the app
Open the Connected Steps app → tap your profile icon → Settings → Delete Account. Confirm when prompted. Your account will be queued for deletion immediately.
2
Option B — Email us
Send an email to info@connectedsteps.in with the subject line "Account Deletion Request". Include the email address registered to your account. We will process your request within 7 business days and send a confirmation.
Data that will be permanently deleted
- Account credentials (email, password, phone number)
- Profile information (name, date of birth, location, goal, profile photo)
- Fitness activity data (session attendance, run records, leaderboard scores)
- Community content (posts, comments, reactions, stories)
- Coach messages and conversation history
- Training plans assigned to your account
- Referral history and reward credits
- Push notification tokens and device data
Data that may be retained
- Payment records — Transaction records processed through Razorpay are retained for up to 7 years as required by Indian financial regulations (GST compliance).
- Anonymised aggregates — Session attendance counts and leaderboard totals may be retained in anonymised, non-identifiable form for statistical purposes.
- Audit logs — Security and access logs are retained for up to 90 days to comply with platform security requirements.
Deletion timeline
Account deletion requests are processed within 7 business days. You will receive a confirmation email once your data has been permanently removed. During this period you will not be able to log in to your account.
Contact us
If you have any questions about data deletion, contact us at info@connectedsteps.in. We typically respond within 2 business days.